Procedures
How the work is initiated is entirely your choice. I can meet you in person at a mutually convenient time and place, whether this be your office or any other agreed venue - or we can liaise via telephone and email.
I generally take instruction from clients, go away and complete the work, then return it to you. However, if your requirements would make it more appropriate for me to come to your office we can also arrange for this to happen. The information required from you is dependent on the details of what you actually want done, an example would be; number of pages and what it includes (i.e. straightforward text or including tables / graphs etc.). It is vital with any potential project that you provide me with an accurate timescale for completion of the work. I can then decide whether I can realistically meet this deadline, before we go any further. I then cost the work and post / email you a quotation, or telephone you with a total costing, dependent on your preferred method of contact and the timescales in which you need the work returned. Costing will either be a set rate for the whole job or an hourly rate, again dependent on what is required. If you accept the quotation you will then need to provide me with the information (eg written document that requires typing or written details for a database etc.). Information needed from you in order for me to carry out the work can either be collected in person by myself (within a reasonable distance from Truro) or posted to me (at this stage you would need to telephone me for the address). I will then carry out the work and return to you by your preferred method – either post, email or in person. If the work required is a mail-shot I will send your information out to your specified list of recipients and post / email you copy, again dependent on your preference. You can also request to proofread work before I send to your recipients. This return of work will be accompanied by an invoice which will be subject to payment within 20 working days of receipt.